Time Is On My Side

Here I am again, writing my thoughts out to an audience of . . . no one. Well, they never said it would be easy, but they never said it would be hard either. Those of you saying that maybe I should post more often, well, just look at the last couple posts. That's what happens when I try to force something out of me.

Today, let's talk about Customer Service and its effect on the minds of the people who deal with customers on a daily basis. First of all 95% of all customers that call into a call center are Chinese and from Texas or California. What do I have against any of those things? Nothing, except that when you first start to work in a call center you expect the people who call in to have at least somewhat of a working brain. This is not true. The majority of customers or ignorant, stuck up, and will treat you like a ten year old green turd that just broke open and is stinking up the house.

People think that good "customer service" means that they get whatever they want no matter how ridiuclous their demands may be. The rep on the other end of the line is not God, he/she cannot send an item to you that he/she does not have. You cannot get a replacement for an item that is defective AND get paid $300 extra because you are a doctor and you spent your salary equivalent of $300 dollars staring at your camera and and scratching your ass. In life, nothing is fair. Good customer service means that we help the customer to the best of our ability and try to make wrong things right, it does not mean we can do miracles.

Maybe if you called up and treated the person who answered the phone like an actual human being, you might be accomadated a little more. And here's another idea, READ THE GODDAMN POLICIES OF THE COMPANY BEFORE YOU BUY YOUR GODDAMN PRODUCT!